Getting started: your first night
Installing
- Install CountHound from the Shopify App Store.
- Approve the permissions Shopify shows you. CountHound needs to read your orders and inventory, adjust inventory levels, and add a short note and tag to orders it corrects.
- Approve the subscription in Shopify. You won't be charged during the free trial.
That's it. There's nothing to configure and nothing to map.
What happens right away
As soon as you install, CountHound takes a snapshot of every product Shopify tracks inventory for. Those counts become its starting point. Products where inventory tracking is turned off are left alone.
From then on, every refund and cancellation is checked as it comes in. If Shopify didn't put the units back on the shelf, CountHound restocks them and records what it did.
Your first night
Once a night, CountHound compares each product's count in Shopify with what your orders, refunds, and cancellations say it should be.
On the first night it's mostly establishing that baseline. If a count looks off, it doesn't alert you yet. It notes the change and checks again the next night. Why CountHound waits a night explains why.
What you'll see the next morning
Open CountHound from your Shopify admin. On the dashboard:
- You're all caught up means nothing needs your attention.
- Needs review appears only when a count changed with no explanation on two nights in a row.
- Recent activity lists every correction CountHound has made. Click a row to see that item's full History, starting with "Starting count established on" the day you installed.
- Check now runs the same check on demand if you don't want to wait for the night.
Emails
CountHound sends email to your store's contact email from Shopify.
- When it corrects an order, you get an email right away with the order, the item, and the count before and after. To stop these, uncheck Email me instantly when a correction is made in the dashboard's Settings, or use the mute link in any of these emails.
- Every Monday you get a weekly summary, even in quiet weeks, so you know it's still watching.
Questions
Email support@crisppointstudio.com. Replies within one business day.