Billing and cancelling

How billing works

CountHound is a monthly subscription billed through Shopify. The charge appears on your regular Shopify bill, and there's nothing separate to set up or pay.

Every new store starts with a free trial. Your plan and the date your trial ends are shown at the top of your CountHound dashboard. When the trial ends, billing starts automatically.

If the subscription isn't approved

CountHound can only correct inventory while your subscription is active. If it hasn't been approved, your dashboard asks you to approve it in Shopify, and corrections pause until you do.

Cancelling

Uninstall CountHound from the Apps section of your Shopify admin. There's no separate cancel button and nothing else to do.

• Uninstall during the free trial and you pay nothing.
• After the trial, uninstalling stops billing under Shopify's app billing terms.

What happens to your data

• Right away: CountHound stops watching your store.
• About 48 hours later: Shopify tells us to erase your store's data, and we automatically delete everything CountHound holds for your store. You don't need to ask.

Notes and tags CountHound already added to your Shopify orders stay on those orders, because they live in your Shopify store, not with us.

Questions

Email support@crisppointstudio.com. Replies within one business day.